How do I change or cancel my order?
In the event you wish to cancel or change your order, please contact us within 12 hours of your order at email@example.com.
As most of our products are custom made, changes after 12 hours will not be allowed.*Please note that any orders that have already been packed or shipped cannot be canceled.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us at firstname.lastname@example.org
within 12 hours after placing your order with an e-mail titled "Shipping Address Change”, to route to the appropriate department.*Please note that your shipping address cannot be revised after the order has shipped.
What if I have a special customization/personalization request?
Sometimes customers will want a product customized in a way different than what we offer on our listing(s). If you have any special customization request(s), please contact us at email@example.com
with an e-mail titled “Customization Inquiry”, to route to the appropriate department. If we can do it, we WILL for you!
When will I get my tracking number?
Once your order has been processed by our team (3-4 days, on average), a tracking number will be emailed to you. Please take note to allow 1-3 business days for your tracking information to be updated. If you have not received your tracking number within three business days or if the tracking status is "not available" within 1-2 business days from the time you have received your tracking number, please send us an email at firstname.lastname@example.org
.*Please note that processing times may take a little longer during holiday(s) as volume increases during these times.
I need my order fast, do you guys provide expedited shipping?
Unfortunately at this time, we do not offer expedited shipping. We have looked into it, but it is usually extremely expensive and may be more than half the purchase price of the product.
Why hasn’t the tracking status been updated?
Tracking information may not update immediately in some cases, however, please rest assured your item is on its way. Here are some reasons why tracking information may not be available: - There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please hold on for a few more days and try again later. - The package may not be scanned until it reaches the regional hub near the destination. - There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area. The delivery time frame is valid regardless of the tracking information's availability online. If your tracking status has not been updated for over 10 days, please contact us at email@example.com
and we will offer you further assistance.
I received the wrong item, or a defective-damaged item?
At Customly Gifts. your satisfaction is number one to us. Therefore we guarantee all of our products. If you receive an item that is wrong; damaged or defective we will rectify immediately. Email us at firstname.lastname@example.org
with the issue and attach a picture of the item received. We will offer you an immediate replacement or full refund.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
We issue credits and refunds immediately on our end.
Are all of your products really produced in the U.S.A.?
Yes, all of our products are designed; printed; and shipped from within the United States. But please be aware that raw materials many times are imported from around the world. We will always use raw materials from the U.S. when we can.
Are you really an American company?
Yes we proudly are! Many competitors are owned and operated by foreign entities. All ownership and employees here at Customly Gifts are American. We pay Federal, State and local taxes here in America. And we give back to our local communities. When you call, text or email us, you are dealing with someone here in America!