Payment & Security
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Description
Protection Plan PLUS includes:
- Product lost in transit
- Product damaged in transit
- Powder coat defects
- Rust damage
Terms and Conditions:
- Includes one replacement / repair per item.
- Items lost or stolen 72 hours after delivery are not covered by the plan.
- Please send a clear image of the defected product to our Customer Support Team and we will gladly replace the item.
- Damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to customer / owner.
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Product
Please see our Average Production Time page where we update the average times every week.
Typically orders ship within 3 business days; however Steel Metal Signs take longer to produce. 10 business days is the average for the steel metal signs - but it can be a little longer if there are any issues, such as burrs, where extra finishing is required.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.