Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Send us a picture of your favorite pet and we will create a custom Royal Pet Portrait from it. Your pet portrait comes printed onto special canvas cloth material which is soft and smooth to the touch, giving your artwork a unique, nostalgic look and feel to it. The canvas cloth is wrapped around a sturdy 9″ Wide x12″ Tall wood frame with 3/4″ thickness, and comes with a sawtooth hangar on the back of the frame so that you can hang the picture anywhere you want.
We also provide the printable digital file upon request so that you can use the image to print onto other items such as our customized throw pillows.
To start on your design, click 'Personalize' and choose from one of our 20 templates and upload a picture of your pet. We’ll combine your pet’s picture into the template.
Most items have a production lead time of 3 business days. This can be extended by a few day during peak holiday times like Mother's Day and Christmas.
Metal Wall Art takes longer to produce, as you can imagine. Depending on the piece and color, it can take 7 to 14 business days to ship. Metal art pieces do take longer, but they are definitely worth the wait.
Please note that all times, including shipping transit times are estimates. Due to events that are out of our control with the carriers, we cannot guarantee delivery days.
In the event you wish to cancel or change your order, please contact us within 12 hours of your order at firstname.lastname@example.org. As most of our products are custom made, changes after 12 hours will not be allowed.*Please note that any orders that have already been packed or shipped cannot be canceled.
If you need to change your shipping address, please contact us at email@example.com 12 hours after placing your order with an e-mail titled "Shipping Address Change”, to route to the appropriate department.*Please note that your shipping address cannot be revised after the order has shipped.
It depends on where you are. Orders processed here will take around 5 business days to arrive from when they ship. Overseas deliveries can take anywhere from 7-16 days from when they ship. Delivery details will be provided in your confirmation email.
Once your order has been processed by our team (3-4 days, on average), a tracking number will be emailed to you. Please take note to allow 1-3 business days for your tracking information to be updated. If you have not received your tracking number within three business days or if the tracking status is "not available" within 1-2 business days from the time you have received your tracking number, please send us an email firstname.lastname@example.org.*Please note that processing times may take a little longer during holiday(s) as volume increases during these times.
Tracking information may not update immediately in some cases, however, please rest assured your item is on its way. Here are some reasons why tracking information may not be available: - There may be delays between the scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please hold on for a few more days and try again later. - The package may not be scanned until it reaches the regional hub near the destination. - There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area. The delivery time frame is valid regardless of the tracking information's availability online. If your tracking status has not been updated for over 10 days, please contact us email@example.com we will offer you further assistance.
We primarily use USPS and UPS for all of our items.
At Customly Gifts. your satisfaction is number one to us. We guarantee all of our products, with special exceptions for our metal wall art products (see below). If you receive one of these items that is wrong; damaged or defective, we will rectify immediately. Email us at firstname.lastname@example.org with the issue and attach a picture of the item received. We will offer you an immediate replacement or full refund.
The Standard Protection Plan includes:
Product lost in transitProduct damaged in transit
Terms and Conditions:
Claim must be filed within 72 hours of deliveryIncludes one replacement / repair per item.Please send a clear image of the defected product to our Customer Support Team and we will gladly replace the item.
The Protection Plan PLUS includes:
Product lost in transit
Product damaged in transit
Powder coat defects
Terms and Conditions:
Includes one replacement / repair per item. Items lost or stolen 72 hours after delivery are not covered by the plan. Please send a clear image of the defected product to our Customer Support Team and we will gladly replace the item. Damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to customer / owner.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.We issue credits and refunds immediately on our end.
Sometimes customers will want a product customized in a way different than what we offer on our listing(s). If you have any special customization request(s), please contact us at email@example.com an e-mail titled “Customization Inquiry”, to route to the appropriate department. If we can do it, we WILL for you!
Yes, all of our products are designed; printed; and shipped from within the United States. But please be aware that raw materials many times are imported from around the world. We will always use raw materials from the U.S. when we can.
Yes we proudly are! Many competitors are owned and operated by foreign entities. All ownership and employees here at Customly Gifts are American. We pay Federal, State and local taxes here in America. And we give back to our local communities. When you call, text or email us, you are dealing with someone here in America!